Eko Electricity Distribution Company
(EKEDC) has reiterated its call for collective action in safeguarding
electricity infrastructure.
Acting CEO, Mrs. Rekhiat Momoh, made the call during the Orile District Customer Engagement
Forum.
Mrs Momoh who was represented at the event by Mr. AbdulkadirA bdulrahman, echoed the company’s stance on collaboration.
The event brought together customers, community leaders, and EKEDC
executives to address pressing service challenges, infrastructure concerns,
and ethical conduct of field staff under the Orile district.
Customers voiced issues ranging from meter delays and tariff adjustments to equipment failures and staff misconduct.
In her response, the acting CEO explained that EKEDC’s meter portal is user-friendly.
She blamed customers’ difficulty with the system on tech literacy gaps.
The forum noted that regulatory verification standard is the reason behind meter activation delays.
To minimize disputes multiple tenants sharing a building are advised to take separate meters.
According to the company, electricity cost for customer clusters under the Band A tariff have been affected by government subsidy removal and guaranteed power supply.
The company stated that tariffs adjusted according to regulatory measures.
EKEDC management team further responded with pledges for
improvement, including faster billing reconciliation, field inspections, a
better experience on metering web portal and stronger disciplinary action
against erring staff. The company acting ceo emphasized its commitment
to service reliability, transparency, and energy conservation — urging
community collaboration to strengthen local power safety and always
ensure to report any suspected case of vandalism using the whistle-blower
platform. “Our service is essential and we are investing a lot to ensure
quality service delivery. The protection and safety of EKEDC facilities is
everyone’s responsibility,”
