The Mobile Telephone Network (MTN) said it will be offering free international calls and SMS to all existing prepaid and postpaid customers to and fro Ukraine due to the crisis, according to a statement on Thursday.
The company noted that concerns regarding connection issues have been addressed as they have commenced the implementation of surefire measures to ensure uninterrupted connectivity.
Each active MTN subscriber will receive 30 mins of free voice calls and 50 free SMS to Ukraine which will be valid till March 31, 2022.
In the statement, the company noted that the offer is aimed at supporting customers to stay in touch with their loved ones while eliminating associated International Direct Dialing (IDD) costs due to high International Telecommunication Regulations (ITR) to Ukraine.
“We understand that some of our customers in Ukraine have experienced challenges to contact their loved ones. As a result, we have stepped in with support to ensure that our customers, both at home and in Ukraine, are still able to connect with family and friends, All of our customers will benefit from the waived SMS and voice call fees to and from Ukraine. This blanket waiver has been put in place as an immediate response to the need.”
“All of our customers will benefit from the waived SMS and Voice call fees to and from Ukraine. This blanket waiver has been put in place as an immediate response to the need.”
“We’ve worked closely with our industry body GSMA to make the connection easier. Whilst MTN does not have operations in Ukraine, we have heeded the call to remain responsive to our customers in their time of need,” the statement reads.